Help & Support

We're here to assist you with any questions or issues. Find answers, contact our team, or submit a request.

Mon - Thu: 9:00am - 5:30pm

Fri: 9:00am - 4:00pm

Closed weekends & bank holidays

Get in touch by email for non-urgent inquiries.

We will get back to you within 5 working days

We're here to help with any questions about your utility account and the services we provide

Frequently Asked Questions

Bills are typically sent out monthly, around the same date each month. You should receive your bill at least 14 days before the payment is due.

Use our official support channel for a tracked response.

For specific account questions, to attach a file, or to ensure your query is tracked by our team, please create a support ticket.

Learn how to read your energy bill and understand the charges.

Discover all the ways you can pay your energy bill.

Update your details and manage your account preferences.